About

FAQ

• Where is the store based?

  Karlsruhe, Germany

• Do you accept orders placed outside of the US?

  I am EU-based, so of course I do.

• How long will it take to receive my order?

  Once shipped, most EU orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Why is the shipping so expensive?

  Since I am registered as a self-employed individual and not a full on business, I am only able to use "regular" post service prices. Please consider adding several items to your cart so it's more worth to send them to you. Sorry for the inconvenience!

• I've seen you're selling handmade cards — what if I want to get one made specifically for me?

  That is also possible, please refer to the prices listed on my website: https://grrnele.ink ♥

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.